Privacy Policy

1. Who We Are / Data Controller

ez69 (referred to as "ez69", "we", "us", "our") is the operator of the online casino and sports betting platform accessible at ez69.one. ez69 acts as the data controller in respect of personal data collected through the Platform, meaning we determine the purposes and means by which your personal data is processed.

If you have any questions about how we handle your personal data, please contact our support team via live chat on the Platform or by email at [email protected] (plain text, not a clickable link).

2. Data We Collect

ez69 collects the following categories of personal data from users of the Platform:

• Identity Data: Full name, date of birth, gender, nationality, and government-issued identification number (e.g., Malaysian NRIC number or passport number) collected during account registration and identity verification.
• Contact Data: Email address, mobile phone number, and residential address provided at registration or updated subsequently in account settings.
• Financial Data: Payment method identifiers (e.g., Touch n Go eWallet account reference, bank account number, card last four digits), deposit and withdrawal history, and transaction amounts in MYR. Full card numbers and CVV codes are not stored by ez69 — these are processed exclusively by our PCI-compliant payment partners.
• Account Data: Username, encrypted password, account preferences, bet history, gaming session records, bonus usage, and responsible gaming settings including any active deposit limits or self-exclusion status.
• Technical Data: IP address, browser type and version, device operating system, device identifiers, time zone, referring URL, pages visited, session duration, and login timestamps.
• Communications Data: Records of live chat sessions, email correspondence, and any support tickets submitted to the ez69 team.
• Marketing Preferences: Your stated preferences regarding promotional communications, including opt-in and opt-out records.

3. How We Collect Your Data

ez69 collects personal data through the following means:

• Directly from you when you register an account, complete identity verification, make a deposit, place a bet, contact support, or update your account settings.
• Automatically through your use of the Platform, via server logs, cookies, pixel tags, and similar technologies that record technical and behavioural data about your sessions.
• From third parties including payment processors (for transaction confirmation), identity verification service providers (for KYC/AML compliance), and fraud detection partners.

4. How We Use Your Data

ez69 uses your personal data for the following purposes:

• To create and manage your ez69 account, including verifying your identity and age (21+ requirement).
• To process deposits, withdrawals, and refunds in MYR via your chosen payment method.
• To operate the games, live casino tables, sportsbook, lottery, and esports betting markets you access on the Platform.
• To comply with anti-money laundering (AML), know-your-customer (KYC), and responsible gambling obligations under applicable international gaming authority requirements.
• To detect, investigate, and prevent fraud, cheating, collusion, and other prohibited conduct as defined in the ez69 Terms & Conditions.
• To provide customer support via live chat and email, and to maintain records of communications for quality and compliance purposes.
• To send you transactional communications (account alerts, deposit confirmations, withdrawal notifications) and, where you have opted in, promotional offers from ez69.
• To personalise your experience on the Platform, including displaying game recommendations and relevant promotions based on your usage patterns.
• To monitor and enforce responsible gaming obligations, including applying self-exclusion periods and deposit limits at your request.
• To analyse platform usage, fix technical issues, and improve the ez69 product experience for Malaysian players.

5. Legal Basis for Processing

ez69 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the account agreement with you — including operating your account, processing bets, and handling payments.
• Legal obligation: Processing required to comply with AML/KYC regulations, age verification requirements, record-keeping mandates, and any applicable law enforcement or regulatory requests.
• Legitimate interests: Processing carried out in pursuit of ez69's legitimate business interests, including fraud prevention, platform security, and product improvement, where such interests do not override your fundamental rights.
• Consent: Processing for direct marketing communications, where you have provided explicit opt-in consent. You may withdraw consent at any time by contacting support or updating your account notification preferences.

6. Data Sharing and Disclosure

ez69 does not sell your personal data to any third party. We may share your personal data with the following categories of recipient, strictly on a need-to-know basis:

• Payment processors: Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, Visa/Mastercard acquirers, bank transfer networks, and USDT processing partners — to execute your deposit and withdrawal instructions.
• Identity and KYC verification providers: Third-party services used to verify your identity documents and confirm your age and residential address for compliance purposes.
• Fraud and security partners: Specialist providers used to detect and prevent fraudulent activity, account takeover attempts, and money laundering on the Platform.
• Game studios and content providers: Where games are provided by third-party studios (e.g., Pragmatic Play, PG Soft, Evolution Gaming), limited session and account data may be shared to enable game functionality. These providers operate under data processing agreements with ez69.
• Regulatory and law enforcement authorities: Where ez69 is legally required or authorised to disclose information by court order, regulatory directive, or law enforcement request.
• Professional advisers: Legal, accounting, and auditing advisers operating under professional confidentiality obligations.

All third parties with whom ez69 shares personal data are required to maintain appropriate technical and organisational security measures and to process data only for the specified purposes.

7. Cookies and Tracking Technologies

The ez69 Platform uses cookies and similar tracking technologies to operate core platform functions, analyse usage, and remember your preferences. The main categories are:

• Essential cookies: Required for login sessions, account authentication, and core Platform functionality. These cannot be disabled without preventing use of the Platform.
• Analytics cookies: Used to understand how Malaysian players navigate and use the Platform — including which games are most played, average session durations, and common drop-off points. This data is aggregated and anonymised where possible.
• Preference cookies: Store your display preferences, language settings, and notification choices between sessions.
• Security cookies: Used to detect and mitigate fraud, brute-force login attempts, and unusual account activity.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to use the core ez69 Platform, though some personalisation features may be reduced.

8. Data Retention

ez69 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following principles:

• Active accounts: Data is retained for the duration of your ez69 account relationship and for a minimum of five (5) years following account closure, to comply with AML record-keeping requirements.
• Transaction records: Financial transaction data is retained for a minimum of seven (7) years from the transaction date, consistent with financial regulatory obligations applicable to gaming operators.
• Self-excluded accounts: Records of self-exclusion are retained indefinitely to prevent re-registration during the exclusion period and to maintain a permanent record of the player's request.
• Support communications: Live chat and email records are retained for three (3) years for quality assurance, dispute resolution, and training purposes.
• Technical logs: Server and access logs are retained for up to twelve (12) months for security monitoring and incident investigation purposes.

9. Data Security

ez69 implements a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• All data transmitted between your device and the ez69 Platform is encrypted using TLS (Transport Layer Security).
• Passwords are stored as salted cryptographic hashes — ez69 employees cannot view your plain-text password.
• Payment card data is not stored by ez69; all card transactions are handled by PCI-DSS compliant payment processors.
• Access to personal data by ez69 personnel is restricted to those with a legitimate need, and all access is logged.
• The Platform undergoes regular security testing, including vulnerability assessments and penetration testing.

Notwithstanding these measures, no internet transmission is completely secure. You are responsible for keeping your ez69 login credentials confidential. Contact support immediately if you suspect your account has been compromised.

10. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by ez69:

• Right of access: You may request a copy of the personal data ez69 holds about you.
• Right of rectification: You may request correction of inaccurate or incomplete personal data. Much of your account data can be updated directly within your ez69 account settings.
• Right of erasure: You may request deletion of your personal data in certain circumstances, subject to ez69's legal obligations to retain data for regulatory compliance purposes.
• Right to restrict processing: You may request that ez69 limit the processing of your data in certain circumstances, for example while a complaint is being investigated.
• Right to data portability: You may request a machine-readable copy of personal data you have provided to ez69 for purposes based on your consent or contractual necessity.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing based on ez69's legitimate interests. ez69 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.

To exercise any of these rights, contact us via live chat on the Platform or email at [email protected]. We will respond within thirty (30) days. We may request identity verification before fulfilling a data rights request.

11. Children and Minors

The ez69 Platform is strictly intended for adults aged 21 years and above. ez69 does not knowingly collect personal data from any person under 21 years of age. Age verification is a mandatory step in the account registration process.

If ez69 becomes aware that personal data has been collected from a person under 21 without appropriate verification, that account will be suspended immediately and all associated data will be deleted, except where retention is required for regulatory reasons. If you believe a minor has registered on ez69, please contact support immediately.

12. Cross-Border Data Transfers

The ez69 Platform serves users across Malaysia, including Kuala Lumpur, Penang, Johor Bahru, Sabah, and Sarawak. Some of ez69's service providers — including game studios, payment processors, and identity verification partners — may be located outside Malaysia. Where your personal data is transferred internationally, ez69 ensures that appropriate safeguards are in place, including contractual data protection clauses consistent with recognised international data transfer frameworks. ez69 does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without ensuring equivalent safeguards are applied.

13. Changes to This Policy

ez69 may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. Material changes will be communicated to registered users via email or a prominent notice on the Platform at least seven (7) days before they take effect. The "Last updated" date at the top of this page will always reflect the most recent revision. Your continued use of the ez69 Platform after a policy update constitutes your acknowledgement of the revised terms.

14. Contact and Complaints

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by ez69, please contact us through any of the following:

• Live Chat: Available 24/7 directly on the ez69 Platform — the fastest way to reach us
• Email: [email protected] — responses within 24 hours during support hours
• Support Hours: Live agents available 8:00am – 2:00am MYT daily

If you are dissatisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority or regulatory body applicable to your jurisdiction.

For responsible gaming concerns, please refer to our Responsible Gaming page. For general platform terms, refer to the Terms & Conditions.