Terms & Conditions

1. Definitions and Interpretation

In these Terms & Conditions, the following definitions apply unless context requires otherwise:

• "ez69", "we", "us", "our" refers to the operator of the ez69 platform at ez69.one.
• "Platform" means the ez69 website, all associated pages, live casino systems, sportsbook, slots lobby, lottery, esports betting interfaces, payment portals, and any related services.
• "User", "you", "your" refers to any individual who accesses, registers with, or uses the ez69 platform.
• "Account" means the registered user account held with ez69, including associated MYR wallet balance, betting history, and personal details.
• "Content" means all text, images, game assets, odds data, video streams, and any other material made available on the Platform.
• "Applicable Law" means all laws, regulations, and rules applicable to the operation of the ez69 Platform and its users.
• "MYR" refers to Malaysian Ringgit, the sole accepted currency for transactions on the ez69 Platform.

References to the singular include the plural and vice versa. Headings are for convenience only and do not affect the interpretation of any clause.

2. Acceptance of Terms

By accessing the ez69 Platform, creating a user account, making a deposit, or placing any bet or wager, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions, together with the ez69 Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.

If you do not agree to these terms in their entirety, you must cease using the ez69 Platform immediately. Continued use following any amendments to these Terms constitutes your acceptance of the revised terms.

3. Eligibility and Account Registration

To register an ez69 account, you must satisfy all of the following conditions:

• You are at least 21 years of age. ez69 strictly prohibits gambling by persons under 21 years old. Age verification documentation may be requested at any time.
• You are accessing the Platform from a jurisdiction in which online gambling is not prohibited under applicable local law.
• You are acting on your own behalf as an individual and not as an agent for any third party.
• You have not previously been excluded from the ez69 Platform or had an account terminated for breach of these Terms.
• You are not a person diagnosed with a gambling disorder or currently enrolled in a self-exclusion programme on this Platform.

Each user is permitted to hold one (1) account only. Duplicate accounts are prohibited and will result in the suspension and forfeiture of all associated balances pending investigation. ez69 reserves the right to request identity documents (NRIC, passport, utility bill, or equivalent) to verify eligibility at any stage.

4. Account Security and Responsibility

You are solely responsible for maintaining the confidentiality of your ez69 login credentials, including your username, password, and any two-factor authentication codes. ez69 will never request your password via live chat, email, or SMS.

• You must notify ez69 support immediately if you suspect unauthorised access to your account.
• You are liable for all activity conducted through your account prior to reporting a suspected security breach.
• ez69 will not be held responsible for losses arising from your failure to secure your login credentials.
• You must not permit any other person to access or use your ez69 account.

5. Deposits, Withdrawals and Payments

All transactions on the ez69 Platform are conducted in Malaysian Ringgit (MYR). The following terms apply to deposits and withdrawals:

• Deposits are credited to your MYR wallet promptly upon successful payment processing. ez69 does not guarantee specific processing times as these are subject to third-party payment provider timelines.
• Withdrawals are processed to the same payment method used for the corresponding deposit where technically feasible. Withdrawal requests are subject to identity verification prior to first payout.
• Accepted payment methods include: Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, Visa, Mastercard, bank transfer, and USDT. Availability may vary.
• ez69 does not charge transaction fees for standard deposits or withdrawals. Third-party payment providers may impose their own fees, for which ez69 is not responsible.
• Any funds deposited on the Platform must be from a legitimate source. ez69 reserves the right to conduct enhanced due diligence on large or unusual transactions and to suspend withdrawals pending such review.
• Minimum and maximum transaction amounts are specified at the point of transaction and may vary by payment method and player tier.

6. Bonuses and Promotions

ez69 may from time to time offer bonuses, free bets, cashback, reload promotions, and other incentives to registered users. The following general terms apply to all promotional offers:

• Each promotion is subject to specific terms communicated at the time of the offer, including wagering requirements, eligible games, minimum deposit conditions, and expiry dates.
• Bonuses may only be used for gambling purposes on the ez69 Platform and may not be withdrawn directly until applicable wagering requirements are met.
• ez69 reserves the right to withdraw or amend any bonus offer at any time, including where there is evidence of bonus abuse, multi-accounting, or manipulation of promotional conditions.
• Bonus funds obtained through fraudulent means or in breach of these Terms will be forfeited without notice.
• One bonus per household, IP address, and payment method applies unless a specific promotion states otherwise.

7. Betting and Gaming Rules

All bets and wagers placed on the ez69 Platform are subject to the rules of the relevant game or market. General rules include:

• All bets are final once confirmed. ez69 does not allow cancellation of confirmed wagers except where a market is voided by ez69 for operational or integrity reasons.
• In the event of a technical failure, disconnection, or error during a live casino session or slot spin, the outcome is determined by the server-side record, which is the definitive record for dispute resolution.
• ez69 reserves the right to void any bet placed in error, including bets placed on incorrect odds resulting from a manifest error by the Platform or any of its data providers.
• Live betting markets may be suspended at any time at ez69's discretion, including during live sporting events, if integrity concerns arise.
• Maximum payout limits apply per bet, per day, and per market category. These limits are displayed within the relevant product section.

8. Prohibited Conduct and Fraud

The following actions are strictly prohibited on the ez69 Platform and may result in immediate account suspension, permanent ban, and recovery of funds:

• Use of automated software, bots, scripts, or artificial intelligence tools to place bets or exploit Platform functionality.
• Collusion with other players, including coordinated betting strategies designed to guarantee profit across multiple accounts.
• Exploitation of technical errors, glitches, or latency advantages, including software-based prediction of roulette or slot outcomes.
• Misrepresentation of identity, age, or location during registration or verification.
• Money laundering, fraudulent chargebacks, or use of stolen payment methods on the ez69 Platform.
• Any conduct that ez69 reasonably determines to be contrary to the integrity of its products or harmful to the Platform or other users.

ez69 cooperates fully with law enforcement authorities where criminal conduct is suspected. Funds associated with fraudulent activity may be frozen and reported to relevant authorities.

9. Intellectual Property

All content on the ez69 Platform, including but not limited to logos, trademarks, game graphics, bet slip designs, promotional materials, and written content, is the intellectual property of ez69 or its licensed content providers. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial gambling purposes only. You may not reproduce, distribute, modify, or create derivative works from any Platform content without prior written consent from ez69.

10. Limitation of Liability

To the fullest extent permitted by applicable law:

• ez69 is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of or inability to use the Platform.
• ez69 does not guarantee uninterrupted availability of the Platform and accepts no liability for losses arising from downtime, maintenance, or technical failures beyond its reasonable control.
• ez69 is not responsible for the acts or omissions of third-party payment processors, game studios, or internet service providers.
• Gambling on the ez69 Platform involves financial risk. ez69 does not guarantee any return on funds wagered. All gambling activity is conducted at your own risk and discretion.

Nothing in these Terms limits ez69's liability for fraud, gross negligence, or any other liability that cannot be excluded under applicable law.

11. Responsible Gaming and Self-Exclusion

ez69 is committed to promoting responsible gambling among its Malaysian user base. The following tools are available to all registered users:

• Deposit Limits: Set daily, weekly, or monthly deposit caps from within your ez69 account settings. Reductions take effect immediately; increases take effect after a 24-hour cooling period.
• Session Time Limits: Configure maximum continuous session durations. You will receive an alert at the limit and may be automatically logged out.
• Self-Exclusion: Request a temporary cooling-off period (7 to 90 days) or permanent self-exclusion via live chat or the responsible gaming settings panel. During exclusion, your account is suspended and all marketing communications cease.
• Reality Checks: Periodic on-screen notifications showing your session duration and net wagering result are available for all live casino and slots sessions.

ez69 strongly encourages any user who believes their gambling has become problematic to use these tools immediately. For additional support, please visit our Responsible Gaming page. 21+ only. Gambling is for adults only.

12. Account Suspension and Termination

ez69 reserves the right to suspend or terminate any account at its sole discretion, with or without prior notice, in circumstances including but not limited to:

• Breach of any provision of these Terms & Conditions.
• Failure to provide requested identity verification documents within a reasonable period.
• Reasonable suspicion of fraud, money laundering, or criminal activity.
• Court order, regulatory instruction, or law enforcement request.
• Account inactivity for a continuous period exceeding 12 months, subject to prior notification.

Upon account termination, all genuine remaining wallet balances will be returned to the verified payment method on file, after deduction of any outstanding bonus wagering obligations and investigation of any pending disputes. Balances obtained through prohibited conduct will be forfeited.

13. Amendments to These Terms

ez69 reserves the right to amend these Terms & Conditions at any time. Material changes will be communicated via email to registered users and/or by a prominent notice on the Platform no less than seven (7) days prior to the changes taking effect, except where immediate amendment is required to comply with applicable law or regulatory guidance. Your continued use of the ez69 Platform following the effective date of any amendment constitutes your acceptance of the revised Terms.

14. Governing Law and Dispute Resolution

These Terms & Conditions and any dispute arising from your use of the ez69 Platform shall be governed by and construed in accordance with applicable international gaming authority regulations and the laws of the jurisdiction in which ez69 is licensed to operate.

In the event of a dispute regarding a bet outcome, account balance, or Platform decision, you should first contact ez69 support via live chat. ez69 will endeavour to resolve all complaints within five (5) business days. If a resolution is not reached, the matter may be escalated to the relevant independent arbitration body under the Platform's licensing framework.

ez69's records and server logs shall be the primary and authoritative source of evidence in any dispute resolution process, unless demonstrably erroneous.

15. Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions or your ez69 account, please contact us through the following channels:

• Live Chat: Available 24/7 directly on the ez69 Platform
• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 8:00am – 2:00am MYT (live agents); email responses within 24 hours

For responsible gaming support, visit our dedicated Responsible Gaming page. For data privacy enquiries, refer to the Privacy Policy.